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License Accepted But "Not Activated"


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3 replies to this topic

#1 billybong001

billybong001

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Posted 21 January 2020 - 01:48 AM

Dear IV,

Thank you for the great software and latest update. I have installed successfully.
During activation it accepts my license code but the next screen says "inactive, contact IV".

If I try to re-enter the code after pressing Back, it then says
"There was an error communicating with the IPS License Server. Please try again later or contact Invision Virus support for assistance."

Please help.

#2 Robinson

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Posted 21 January 2020 - 02:03 AM

http://invision-viru...-license-reset/

Do not PM me or any Staff member with support related questions

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#3 billybong001

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Posted 21 January 2020 - 07:05 PM

Hi Robinson,

I have reset the license with an admin's kind assistance but the error is still there.

On the address ".../admin/upgrade/index.php", after entering the key, it is still:
"There was an error communicating with the IPS License Server. Please try again later or contact Invision Virus support for assistance."

Is there some file I should amend to point it to IV's servers perhaps?

Edited by billybong001, 21 January 2020 - 07:06 PM.


#4 cold

cold

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Posted 21 January 2020 - 10:04 PM

According to the logs your server is contacting our license servers without any issues.

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